customer experience

Salesforce to Acquire Momentum for Conversational Insights and Revenue Orchestration Platform

Technology

11d ago

Salesforce has signed a definitive agreement to acquire Momentum to enhance conversational insights and revenue orchestration capabilities across Agentforce 360…

Cognizant and Salesforce Partner on AI Agents to Enhance Customer Operations

AI and Automation

8 months ago

Cognizant announced new services for Salesforce’s Agentforce to help clients scale AI agents and transform customer and operational workflows across…

DXC, Unicaja Sign 10-Year Deal to Drive AI-Powered Banking Transformation

AI and Automation

7 months ago

DXC Technology signed a 10-year agreement with Spain's Unicaja to modernize its banking operations using AI-driven solutions. The deal includes…

Conduent Expands Philippines Operations with New Lipa-Malvar Facility

Digital Applications

7 months ago

Conduent expanded its Philippines footprint with a new 9,200-sqm facility in Lipa-Malvar to support customer experience services. The site will…

Foundever and Cognigy Expand Partnership to Scale Agentic AI Across CX

AI and Automation

8 months ago

Foundever announced an expanded partnership with Cognigy to operationalize Agentic AI in enterprise customer experience environments globally. The collaboration aims…

ibex Showcases AI-Powered CX Solutions at CCW 2025

Digital Applications

9 months ago

ibex announced it will showcase its award-winning AI-powered CX solutions at CCW Customer Contact Week Las Vegas, June 9-12. CCW…

Talkdesk Secures FedRAMP Authorization for CX Cloud and Expands Government Services

Security

9 months ago

Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced…

FastBots.ai Launches Hybrid AI and Live Chat for Smarter Customer Support

AI and Automation

9 months ago

FastBots.ai, a leading innovator in AI-powered chatbot solutions, announced the launch of its cutting-edge Hybrid AI and Live Chat feature.…

Mitsubishi Motors Canada Unveils AI-Powered "Intelligent Companion" for 2025 Outlander Buyers

AI and Automation

11 months ago

Mitsubishi Motor Sales of Canada announces an innovative AI-powered tool designed to transform the customer experience for the new Mitsubishi…

Retail Banks Struggle as Customers Demand Better Card Experiences

Digital Applications

11 months ago

The Capgemini Research Institute’s World Retail Banking Report 2025, published today, reveals a critical shortcoming in how retail banks appeal…

Konecta, Google Cloud Form Strategic Alliance to Revolutionize AI-Driven CX

Cloud Computing

1 year ago

Konecta, a global leader in customer experience (CX) and digital services, and Google Cloud today announced a three-year strategic partnership.…

Vodacom Group Partners with Amdocs to Create African Center of Excellence for Next-Generation CX for 5G

Networking

4 years ago

Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has…

Customer ‘Retargeting’ on Mobile Driving 100X Increase in Sales, Reveals New Upstream Data

Digital Applications

3 years ago

‘Retargeting’ a consumer via mobile that has already interacted with a brand is more than ten times more likely to…

Flytxt Works with Oracle to Deliver Data Driven Experiences for Communications and Digital Service Providers

AI and Automation

3 years ago

Flytxt’s industry proven Predictive Analytics & AI capabilities, along with Oracle’s Digital Experience for Communications solution, helps provide actionable intelligence…

Optima Italia Deploys Incognito's DX Solution to Support Network Growth

Digital Applications

3 years ago

Incognito Software Systems Inc., a leading global provider of broadband service orchestration software solutions for digital service providers, announces that…

Flytxt to Deploy Its Customer Lifetime Value Management Solution Across All Orange OpCos in the MEA Region

Digital Applications

4 years ago

Flytxt, a pioneer in marketing automation and AI for Customer Lifetime Value Management (CLTVM) has signed a group-wide agreement with…

Infovista launches 360° Assurance solutions to deliver real-time automated customer experience assurance

Digital Applications

4 years ago

Infovista, the global leader in network lifecycle automation (NLA), today announced its 360° Assurance set of solutions to support predictive, real-time and…

Cellcom Sees Increase in Customer Service Agent Productivity and Improved Customer Experience Through Digital Modernization Project in Cooperation with Amdocs

Networking

4 years ago

Amdocs, a leading provider of software and services to communications and media companies, today announced that it has completed a…

Continual Mobility Experience Analytics now available on Google Cloud Marketplace

AI and Automation

4 years ago

Continual, a leading provider of Connected Car and subscriber Mobility Experience Analytics, today announced that it is extending its collaboration…

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