HPE introduced a new, simplified customer experience with proactive, unified, and integrated support as part of HPE Complete Care Service. It is designed to help customers adopt advanced technologies faster, operate with confidence, and enable IT leaders to maximize existing assets, manage AI projects, and scale effectively for longer-term needs.
As the technology landscape continues to evolve, IT leaders and business executives are increasingly seeking a holistic view of their digital environments – processes, data, applications, and infrastructure – as an interconnected system rather than isolated silos. At the same time, many acknowledge that AI is adding complexity as it’s implemented with enterprise infrastructure, increasing the need to bridge silos and enable operations to adopt and deploy AI successfully. According to HPE’s One Year On – Architecting an AI Advantage report, 72% of respondents recognized the need to be more holistic in their AI approach, 42% are still relying on existing infrastructure, and nearly half (47%) question their ability to scale AI projects effectively, highlighting ongoing deployment challenges. As a result, access to the right experts to help bridge AI with legacy infrastructure may be the difference maker for an organization’s scalability.
To address operational challenges associated with disparate IT strategies and overall fragmentation, HPE Complete Care Service is now refocused with a dedicated service delivery team for every customer and supported by an AI-powered connectivity suite of HPE platforms and tools. It is better positioned to help customers enable comprehensive business operations, adopt advanced technologies faster, and operate with confidence.
One Unified Service Experience: Personalized and Proactive
In alignment with holistic approaches, HPE Complete Care Service has been consolidated into one unified service experience. Customers now benefit from a single, streamlined process that is championed by one account team working toward one set of deliverables. By eliminating redundancies and consolidating touchpoints with service teams, HPE helps customers focus on strategic initiatives rather than administrative complexities.
The team of HPE Complete Care Service experts now consists of two crucial roles to help IT leaders get the most out of their current assets, manage their pipelines of AI projects, and effectively scale out toward longer-term thinking.
Service Experience Manager (SEM): A customer’s SEM is their dedicated advocate within HPE, helping to ensure operational excellence, orchestrating service delivery, and driving continuous improvement. They are the primary point of contact, managing communication and escalations, so customers can stay focused on their business.
Technical Advisor (TA): The TA is a specialist in the customer’s core technology stack, providing deep technical insight and strategic guidance. They monitor the customer’s environment proactively, recommend best practices, and help them optimize performance and resilience. The technical advisor’s mission is to anticipate challenges before they impact the customer’s business and keep their IT aligned with long-term goals.
In addition, through the support of these expert technical advisors, HPE Complete Care Service introduces optimized technology utilization. This enhancement empowers organizations to fully capitalize on their existing products and IT assets, driving greater ROI and ensuring technology capabilities are closely aligned with evolving business objectives.
Unleashing Access to HPE’s AI-powered connectivity
The report further highlights data management as a key area that needs improvement. Fewer than half of respondents have mature data capabilities, and less than half of enterprises run real-time data transfers, use data governance and advanced analytics, or have shared data models and centralized business intelligence.
To solve this issue from a support perspective, HPE Complete Care Service now readily offers a suite of AI-powered tools and platforms alongside expert teams to help improve customers’ data preparedness.
HPE Complete Care Service now extends to customers the following:
- HPE OpsRamp Software – AI-powered software that empowers enterprise IT teams with full-stack observability, predictive insights, and intelligent automation across complex hybrid environments, including multi-vendor, multi-cloud, and edge environments.
- HPE Support Center – Provides a personalized, end-to-end user experience for HPE services and support with around-the-clock resources, including digital case management, custom dashboards, product information, and software and firmware downloads.
- HPE Compute Ops Management – Providing customers a secure, cloud-based platform that unifies and automates the full server lifecycle management across distributed environments, delivering global visibility, AI-driven insights, operational efficiency, and streamlined support workflows.
- Data Services Cloud Console – Primary application platform that offers a unified experience for all storage services and operations. It provides a single portal that enables a consistent, front-end user experience for HPE Alletra Storage MP, as well as for all HPE as-a-Service storage offerings.
Helping Enterprises Build a Future-Ready IT Foundation
As businesses evolve by embracing new workloads, adopting advanced technologies, or entering new markets, IT services should adapt to their evolving business needs all-the-same. With HPE Complete Care Service, enterprises can transcend siloed operations by unifying processes, data, and technology with expert support – under one proactive, AI-powered framework. This evolution of HPE Complete Care Service helps create a competitive advantage for enterprises by removing complexity, adding AI insight, and strengthening the foundations of their infrastructure.
Khai Peng Loh, Vice President and Managing Director - Singapore and Southeast Asia, HPE
AI is transforming how organizations build and operate digital infrastructure, but it is also introducing new layers of complexity across data, systems, and applications, With HPE Complete Care Service, we are bringing together proactive support, expert advisory, and AI-powered operational insights to help enterprises simplify their IT environments, accelerate AI adoption, and unlock greater value from their technology investments.
