Konecta, a global leader in customer experience (CX) and digital services, and Google Cloud today announced a three-year strategic partnership. This alliance strengthens Konecta's leadership in delivering innovative customer experience solutions powered by AI, automation, and cloud technologies. This collaboration will see Konecta transition its 100,000-person workforce to Google Workspace,  enhancing collaboration and productivity across its global teams. As a…

Citi and Google Cloud have joined forces in a strategic, multi-year agreement to support Citi's digital strategy through cloud technology and artificial intelligence (AI). This collaboration focuses on modernizing Citi's technology infrastructure and enhancing employee and client experiences on cloud-based applications. Through the collaboration, Citi will migrate multiple workloads and applications to Google Cloud's secure and scalable infrastructure. By modernizing…

Siemens is revolutionizing industrial automation with Microsoft. Through their collaboration, they have taken the Siemens Industrial Copilot to the next level, enabling it to handle the most demanding environments at scale. Combining Siemens’ unique domain know-how across industries with Microsoft Azure OpenAI Service, the Copilot further improves handling of rigorous requirements in manufacturing and automation. Over 100 companies, including Schaeffler…

Despite analyst predictions that the Artificial Intelligence (AI) industry will be worth £49 billion globally in 2022, a new in-depth study by BT has uncovered a lack of awareness amongst UK students about the opportunity to pursue qualifications in AI related courses. Where almost three in five (59%) higher education students said they were unaware of AI courses at the…

Woven Solutions Group Limited, a UK and South African based technology and business process outsourcing (BPO) company, has acquired a majority stake in SA Commercial (Pty) Ltd., a locally developed award-winning BPO provider based in Cape Town. This investment will accelerate growth for SA Commercial and the Western Cape BPO Industry, with the intention of creating an additional 1000 new…

Proofpoint, Inc, a leading cyber security and compliance company, today revealed that more than half (59%) of SGX 200 companies do not have the necessary email authentication protocols in place, leaving their customers, partners, and employees open to higher risks of email fraud. In a recent analysis of SGX top 200 companies, Proofpoint research found that while 41% have implemented…

EXFO, the communication's industry's test, monitoring and analytics experts, announced a Tier 1 U.S. mobile network operator (MNO) has chosen to deploy EXFO's Nova Active testing capabilities across their 5G network from core to edge to last mile, helping provide ultra-fast, ultra-reliable connections for customers. Results of synthetic network tests from Nova Active will be paired with EXFO's Nova SensAI…

Gupshup, a global leader in conversational engagement, announced today the acquisition of Active.Ai, the leading Conversational AI platform used by banks and Fintech firms. The acquisition strengthens Gupshup’s customer experience (CX) solutions for BFSI customers. Headquartered in Singapore, Active.Ai serves BFSI customers across 43 countries with a Conversational Banking as a Service (CBaaS) platform that helps clients engage with millions…

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that Australia-based startup Curious Thing is using the Vonage Communication Platform (VCP) to scale its solutions and improve customer experiences with automated and AI-enabled proactive customer engagement. Curious Thing is a voice-based conversational AI startup. Its voice AI technology is currently used in proactive call…