The Zoom AI Companion offering is significantly expanding, with AI Companion 3.0 rolling out across the Zoom Workplace app, Zoom Business Services, and Workvivo, to accelerate conversation-to-completion workflows via the 3.0 AI tech stack. Previously available only in a web browser, this powerful upgrade leverages Zoom’s expanded federated AI platform to securely connect conversations, enterprise data, and apps, and drive meaningful outcomes for organizations. The platform’s success is highlighted by the rapid growth of AI Companion Monthly Active Users, having more than tripled year-over-year in Q4 FY26.
Zoom also introduced new capabilities for its Custom AI Companion add-on, empowering organizations to build custom AI agents that act on their behalf — streamlining activities that include retrieving insights, automating tasks, and orchestrating workflows across third-party systems such as Salesforce, Slack, and ServiceNow. New Custom AI Companion capabilities include:
Build custom agents and workflows: Organizations can save time on repetitive tasks by leveraging prebuilt agents for Sales, IT, and Marketing, and deploy their own custom AI agents and workflows — with no coding required.
Connect additional enterprise data: New third-party integrations for personal workflows and agent builder, along with 10 new secure connectors for intelligent retrieval, enable users to synthesize enterprise data across applications to derive actionable insights from multiple data sources, integrating with third-party platforms such as Salesforce, ServiceNow, Box, Google Drive, and OneDrive.
Personalization and memory: AI Companion learns from user context, such as their role, preferences, and focus areas, to deliver tailored insights and recommendations.
Teams will be able to easily convert meeting conversations and insights into structured documents, data analysis, and presentation content with the expansion of new AI canvases, Zoom AI Docs, AI Sheets, and AI Slides, which will work seamlessly within Zoom Meetings for real-time co-creation without switching tools.
Zoom also announced Zoom AI Services, a new suite of enterprise-grade AI APIs for speech, language, reasoning, and more. These services enable developers to leverage the same transcription, translation, summarization, deep reasoning, and image-processing technologies that power Zoom’s own products.
