New AI-powered anomaly detection and in-memory processing capabilities in the Oracle Utilities Customer Platform are helping deliver fast, accurate meter data management (MDM) and streamlining utility operations. These enhancements simplify work for employees and improve performance across the platform, which powers metering, operations and billing, sales and account management, customer service, and customer engagement in a single solution. For example, AI-enabled anomaly detection significantly reduces billing exceptions—minimizing manual work, truck rolls, and unnecessary operational costs. These new capabilities are available at no additional cost to customers.
Better data for better service
The expanding use of Advanced Metering Infrastructure (AMI) has resulted in an exponential increase in utility data, creating significant challenges in data processing, management, and accuracy. With rising customer expectations for service reliability and transparency, utilities need smarter, faster technology to handle that complexity and satisfy utility customers. The combination of embedded AI and a unified data framework in the Oracle Utilities Customer Platform allows utilities to leverage accurate metering data for informed decision-making. For example, organizations can benefit from faster resolution times and reduced exceptions through accurate data processing, leading to improved customer interactions and loyalty.
Oracle benchmarks have shown vast improvements in anomaly detection and manual work reduction compared to traditional Validation Editing and Estimation (VEE) methods. Results achieved include:
- A 63% reduction in false positive, high-usage VEE exceptions, leading to proactive management and resolution of issues before they escalate into significant problems
- Approximately 70% faster meter data processing
- 37% lower overall storage requirements—contributing to lower costs and simplified data management
Paul McDonald, vice president of product for Oracle Utilities
Globally, utilities have a multibillion-dollar opportunity to use AI to transform customer service and operations. With system complexity, costs, and customer needs all growing, it’s getting difficult and expensive for many utilities to keep up. We’re helping utilities tackle these challenges in ways just now becoming possible. By bringing AI and in-memory meter data processing into the Oracle Utilities Customer Platform, we’re helping our clients streamline operations, cut costs, and deliver a more satisfying customer experience.
