ibex announced it will showcase its award-winning AI-powered CX solutions at CCW Customer Contact Week Las Vegas, June 9-12. CCW is the world’s largest customer contact event, bringing together customer care, CX, and contact center leaders. ibex CX experts will be on site to discuss how to elevate your CX and to demonstrate the industry’s leading AI powered solutions. Stop…

Noma Security, the unified AI security and governance platform, announced a strategic partnership with Databricks, the Data and AI company, to address the challenge of balancing rapid enterprise AI innovation and adoption with robust AI security and governance. Noma Security also announced a strategic investment from Databricks Ventures. This investment comes after Noma Security launched from stealth with a $32M…

Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced it has achieved FedRAMP® Authorization for Talkdesk CX Cloud Government Edition™. The authorization validates that Talkdesk meets the stringent security and compliance standards of the United States (U.S.) federal government for cloud service providers, reinforcing its commitment to supporting public…

Torq, the autonomous security operations leader, and Carahsoft Technology, The Trusted Government IT Solutions Provider®, announced a partnership. Under the agreement, Carahsoft will serve as Torq’s Public Sector distributor, making the company’s industry-leading Hyperautomation solutions available through Carahsoft’s reseller partners and NASA Solutions for Enterprise-Wide Procurement (SEWP) V, The Interlocal Purchasing System (TIPS), National Association of State Procurement Officials (NASPO)…

BlueCat Networks, a leading provider of Intelligent Network Operations solutions that help organizations modernize, optimize, and secure their network infrastructure, is proud to be the first vendor to market with a suite of products aimed at making networks more agile so that companies can focus on innovation. At Cisco Live, BlueCat will unveil the next generation of its Unified DDI…

VergeIO, the developer of VergeOS—the first software-defined platform to unify virtualization, storage, and networking—announced VergeIQ, a fully integrated Enterprise AI infrastructure solution enabling enterprises and research institutions to securely, efficiently, and easily deploy and manage private AI environments. VergeIQ is not a bolt-on or standalone AI stack. It is seamlessly integrated as a core component of VergeOS, enabling enterprises to…

FastBots.ai, a leading innovator in AI-powered chatbot solutions, announced the launch of its cutting-edge Hybrid AI and Live Chat feature. This significant enhancement enables businesses to manage customer interactions seamlessly by combining automated AI chat with the personalized support only human agents can deliver. The new Hybrid AI and Live Chat feature is designed explicitly for customer support teams dealing…

Striim announced at Snowflake’s annual user conference, Snowflake Summit 2025, the launch of Sherlock AI and Sentinel AI – two governance AI agents powered by Snowflake Cortex AI – that help organizations detect, tag, and protect sensitive upstream data in transit, minimizing exposure risks, preventing compliance penalties, and safeguarding corporate reputation through continuous, near real-time monitoring. Enterprises today confront a…

ThoughtSpot, the Agentic Analytics Platform company, announced a new offering of the ThoughtSpot Agentic Analytics Platform purpose-built for Snowflake, the AI Data Cloud company, at Snowflake Summit 2025. This new ThoughtSpot offering has deep integrations with Snowflake Cortex AI and Snowpark, and enables new ways to purchase, deploy and consume via the Snowflake Marketplace. Hundreds of Snowflake customers such as…

New AI-powered anomaly detection and in-memory processing capabilities in the Oracle Utilities Customer Platform are helping deliver fast, accurate meter data management (MDM) and streamlining utility operations. These enhancements simplify work for employees and improve performance across the platform, which powers metering, operations and billing, sales and account management, customer service, and customer engagement in a single solution. For example,…